Portal Login Issues & General Support

Answers to the most common questions about account log in, technology, and general support.

• I need to change the primary email address that is currently on file
• What is NEWITY's phone number?
• How can I check my support ticket status?
• What does my ticket status mean?
• How can I verify the employment of a NEWITY employee?
• How can I call NEWITY?
• How to add NEWITY email addresses to your Safe Sender List
• Who is Mylo Insurance and why do they appear in my Smart Portal dashboard?
• Trying to reset password and not receiving the email
• I’m not able to successfully complete the multi-factor authentication needed to access my account
• How do I know this email is from NEWITY and not fraudulent?
• I'm receiving an error message when I click "Launch Origination" or "Launch Forgiveness"
• I have not received a confirmation email to log into the Smart Portal.
• I need to get a copy of my Round 1 loan documents/application
• I’m trying to register, but I’m receiving an error that says something went wrong
• I want to add another access person to my account.
• I have an existing account, but I do not remember my password.
• I'm trying to access my account in the new Smart Portal.